Physician-Hospital Alignment
Improve Quality, Reduce Costs, Grow Market Share
Healthcare organizations cannot deliver on the imperatives to improve quality, reduce costs, and grow market share without resolving legacy physician challenges such as opposing agendas, lack of strategic alignment, low trust, and conflict. Our Physician-Hospital Alignment practice provides solutions to optimize the performance of private practice and employed physician groups, service lines, the hospital, and healthcare system by aligning the interests of physicians, hospitals, and patients.
Our Physician-Hospital Alignment Capabilities
Physician Employment Optimization
We work with clients to optimize physician employment. Through best-in-class tools, proven performance and accountability solutions, and extensive expertise turning conflict into partnering, we implement sustainable change so that employed physicians function as aligned partners with their employer.
Service Line Optimization and Co-Management
We work with clients to facilitate service line creation and optimization. Using our proprietary Effective Service Line Model, clients optimize six areas of focus for each service line: structure, processes, practitioner performance, culture, leadership, and results. When appropriate, we facilitate the development of a service line co-management arrangement, bringing in skilled negotiation, mediation, conflict resolution, diplomacy, trust-building, and legal expertise to achieve breakthrough levels of collaboration and engagement.
Clinical Transformation Leadership
Whether it is redesigning Medical Executive Committee (MEC) agendas to be more strategically focused, restructuring MEC membership to include service line leaders, or creating a new structure such as a Clinical Transformation Leadership Council, we work with clients to create forums for more effective physician-hospital partnering.
Conflict Resolution and Trust Building
Conflict in healthcare is natural and unavoidable. Whether it's at an individual level or group to group, even medical staff to hospital, we help resolve conflict and build trust. Based on extensive experience as an impartial third-party, we systematically and empathetically develop and facilitate implementation of a step-by-step roadmap to de-escalate conflict, rebuild trust, and develop and achieve a shared vision of success.
We worked with [Chartis Clinical Quality Solutions] to develop highly strategic co-management agreements across three of our most important service lines: neurosurgery, cardiology (employed) and orthopedics. In each case, [Chartis Clinical Quality] and a trusted law firm facilitated an exceptionally effective interest-based negotiation process between the physicians and Baptist Memorial, ultimately producing legally compliant agreements that now bring great value to our system, increase physician satisfaction, and turn conflict into true partnering. ”
Related Insights
Meet Our Physician-Hospital Alignment Leaders
Raúl Zambrano, MS, MD, FAAFP, FACHE, MRO
Dr. Raúl Zambrano is a Senior Physician Consultant and Clinical Education Leader with Chartis Clinical Quality Solutions. He brings more than 19 years of consulting and healthcare experience to the firm, particularly in the areas of credentialing, medical staff relations, hospital operations, quality improvement, coaching, and telehealth.
Mark Wenneker, MD, MPH
Mark B. Wenneker, MD, MPH, is a Principal with Chartis and leads the firm's Behavioral Health Segment. Mark has over 25 years of experience in healthcare as a practicing primary care physician, healthcare executive, and consultant.
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