Quality, Safety, and High Reliability
Deliver high reliability care by managing the unexpected and mitigating human error
Siloed clinical quality and patient safety processes, operations, and structures is a deep-rooted challenge many healthcare leaders have inherited. Lack of alignment and integration creates disconnection between the equity-informed care that organizations want to deliver consistently and the reality of their environments. It’s overwhelming, inefficient, and increasingly costly and ineffective.
In the 20 years since the landmark study, “To Err Is Human: Building a Safer Health System,” deaths due to medical error have swelled to some 400,000 annually. Clearly, there is a mandate for improving the quality, safety, and reliability of healthcare delivery.
Being a high reliability organization demands excellence across both clinical and non-clinical operations, with required investments in structure, process, people, and resources.
Our Quality, Safety, and High Reliability practice offers comprehensive, integrated HRO offerings developed by healthcare leaders with recent industry leadership experience. These professionals executed HRO programs while in chief clinical roles at leading hospitals and bring that direct experience to bear for clients. Further tapping into the full breadth of Chartis’ extensive expertise—from strategy and health equity to analytics and operations—we deliver practical, sustainable high reliability solutions.
Our Quality, Safety, and High Reliability Capabilities
Our integrated teams help hospitals and health systems understand where their true vulnerabilities lie, design and implement systems and structures that address them, and align the frontline's and hospital’s goals to galvanize change.
Improvement in patient outcomes and quality ratings
Financial savings and margin improvement
Reduced burnout and attrition
Improved provider engagement
Health disparity reduction
Improved reputation and market position
reduction in 2 years.
in less than a year
for observed versus expected mortality rate in just 1 year
Large Health System
Our High Reliability Care leadership team worked with this large academic medical center to create and implement a high reliability care program encompassing the culture of safety throughout the entire organization.
Andrew Resnick, MD
Andrew Resnick, MD, serves as a Director and the Chief Medical and Quality Officer, leading Clinical Quality, Safety, and High Reliability efforts in a role that spans both Chartis Consulting and Chartis Clinical Quality Solutions.
Christian Dankers, MD
Christian Dankers, MD, serves as an Associate Chief Medical and Quality Officer at Chartis, where he is focused on the expansion of clinical quality and high reliability care, bringing together capabilities across Chartis Consulting and Chartis Clinical Quality Solutions.
Jennifer Beloff, RN, MSN, APN
Jennifer Beloff is a Principal focused on the expansion of clinical quality and high reliability care in a role that spans Chartis Consulting and Chartis Clinical Quality Solutions.
Lisa Eddy, MSN, MHA, RN, CPHQ
Lisa Eddy is the Vice President of Clinical Compliance and High Reliability with Chartis Clinical Quality Solutions. With more than 25 years of consulting experience specializing in CMS certification and accrediting agency regulatory compliance, Lisa supports her clients with a wealth of knowledge and firsthand experience.
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