The Client Challenge
When a multi-hospital health system faced multiple regulatory challenges, it recognized the need to enhance their Medical Staff Services operation. The staff supported several entities under the organization’s umbrella including a 550-bed acute care hospital, trauma center, and children’s hospital, all located on two campuses in Orange County, CA.
The organization teamed with Chartis Clinical Quality Solutions (Chartis Clinical Quality) to transform Medical Staff Services through outsourcing the entirety of the functions managed by the department.
MEDICAL STAFF SERVICES IMPROVEMENT OPPORTUNITIES:
- Credentialing application turnaround time
- Optimization of technology
- Regulatory compliance
Working in tandem with the organization’s Chief Medical Officer, Chartis Clinical Quality developed a comprehensive improvement plan that began with a broad-based assessment of regulatory and accreditation issues, credentialing and privileging processes, technology use, data integrity, and compliance with existing policies and procedures. Findings illuminated key priorities and drove the development of improvement goals that could be measured against established metrics and timelines.
Optimizing the organization’s technology capabilities moved credentialing and privileging processes from a paper-based function to a fully electronic, automated system. Standardized criteria and streamlined processes were implemented to improve turnaround time. Close adherence to the organization’s faith-based mission and culture enabled Chartis Clinical Quality to collaboratively address and resolve Medical Staff performance and quality issues.